05/16/2019
Kai
18 - 25 years old
Support sucks
VERIFIED PURCHASE
This is a great bike. However, if they ship you one with problems, you are own your own. Trying to ship the bike back for a refund after it has been already assembled is almost impossible. When you contact their support department, you will be asked to email them a video of the problem. Then, they will either deny that there is a problem or will blame it on something completely unrelated. It's like they absolutely do not want to send out a technician, despite you paying over 2000 dollars for this bike. After having my bike for 3 months, I started to notice a clicking inside the bike. The support rep kept blaming my pedals. I took the bike apart, and lo and behold, there was a piece of loose rubber inside that was stuck to the bearing, which was causing the clicking sensation. I removed the piece of...
This is a great bike. However, if they ship you one with problems, you are own your own. Trying to ship the bike back for a refund after it has been already assembled is almost impossible. When you contact their support department, you will be asked to email them a video of the problem. Then, they will either deny that there is a problem or will blame it on something completely unrelated. It's like they absolutely do not want to send out a technician, despite you paying over 2000 dollars for this bike. After having my bike for 3 months, I started to notice a clicking inside the bike. The support rep kept blaming my pedals. I took the bike apart, and lo and behold, there was a piece of loose rubber inside that was stuck to the bearing, which was causing the clicking sensation. I removed the piece of rubber, and bike was good again. This is an excellent bike, but you're taking a huge risk if it comes defective or breaks down in the future, as support for it is dismal. You're better off getting a bike through a company that provides better support, especially if you are going to drop 2 grands on a spin bike.
05/06/2019
Dan
Tracy, CA
Female
50 - 69 years old
Would recommend to a friend
EXCELLENT RIDE
VERIFIED PURCHASE
LOVE IT!!! THE BIKE IS VERY WELL BUILT - STURDY AND STRONG. ASSEMBLY WAS EASY. GREAT DIRECTIONS. THE BUNDLE WAS QUALITY. VERY IMPRESSED. GREAT CUSTOMER SERVICE--THANKS MIKE FOR THE FAST DELIVERY! THIS IS A GREAT BIKE WELL WORTH THE MONEY--ABSOLUTELY NO ISSUES. MADE IN THE USA AND IT SHOWS.
05/04/2019
Kelley
Female
26 - 34 years old
Would recommend to a friend
Great Bike
VERIFIED PURCHASE
Love this bike. Relatively easy to assemble; needs two people. Quiet smooth ride. Would recommend this product; however, customer service was lacking. My tool kit did not get sent with the bike. Tried several times calling. I was never told they were going to resend one so I went and bought all the tools. A week later the tools arrive after I went and spent the money on them.
05/04/2019
Ken
Portland, OREGON
Male
18 - 25 years old
Would recommend to a friend
Keiser M3i
VERIFIED PURCHASE
I am very satisfied with my purchase. The customer service has been great. I had Total Right Knee Replacement done on March 5 and having this indoor bike has helped me with increasing my range of motion and strength in my knee. Thank you Mike for the great deal you offered me.
05/04/2019
Dan
Male
50 - 69 years old
Would recommend to a friend
As expected great quality and well engineered to be simple
VERIFIED PURCHASE
Happy with bike
05/03/2019
Katie
Philadelphia, PA
Female
35 - 49 years old
Would recommend to a friend
Perfect for busy schedules, small spaces, and great workouts!
VERIFIED PURCHASE
My husband and I wanted a piece of quality equipment that would give us great cardio and resistance workouts, and that we could fit into our busy/unpredictable work schedules. After contemplating signing up for a 24-hour gym membership, I'm glad we chose the Keiser M3i instead!
He was able to put it together by himself, right out of the box. The bike only takes up a small amount of space in our basement, and we have unlimited access to a solid, reliable, versatile piece of workout equipment whenever we want! The multiple seat and handle bar settings, as well as the professional quality resistance and stats tracking features, mean we can both have a perfect ride (even though we are different sizes, with different goals and abilities).
In the past, I used to teach spin classes on Keiser bikes, and I have always been impressed by the performance,...
He was able to put it together by himself, right out of the box. The bike only takes up a small amount of space in our basement, and we have unlimited access to a solid, reliable, versatile piece of workout equipment whenever we want! The multiple seat and handle bar settings, as well as the professional quality resistance and stats tracking features, mean we can both have a perfect ride (even though we are different sizes, with different goals and abilities).
In the past, I used to teach spin classes on Keiser bikes, and I have always been impressed by the performance,...
My husband and I wanted a piece of quality equipment that would give us great cardio and resistance workouts, and that we could fit into our busy/unpredictable work schedules. After contemplating signing up for a 24-hour gym membership, I'm glad we chose the Keiser M3i instead!
He was able to put it together by himself, right out of the box. The bike only takes up a small amount of space in our basement, and we have unlimited access to a solid, reliable, versatile piece of workout equipment whenever we want! The multiple seat and handle bar settings, as well as the professional quality resistance and stats tracking features, mean we can both have a perfect ride (even though we are different sizes, with different goals and abilities).
In the past, I used to teach spin classes on Keiser bikes, and I have always been impressed by the performance, stability and craftsmanship of the equipment. Now I can confidently say that the M3i is also an excellent value. We live in the middle of a city, and it is costly to pay for gym memberships and/or individual spin classes. The Keiser M3i is a convenient part of my morning routine, and I couldn't be happier with our purchase.
He was able to put it together by himself, right out of the box. The bike only takes up a small amount of space in our basement, and we have unlimited access to a solid, reliable, versatile piece of workout equipment whenever we want! The multiple seat and handle bar settings, as well as the professional quality resistance and stats tracking features, mean we can both have a perfect ride (even though we are different sizes, with different goals and abilities).
In the past, I used to teach spin classes on Keiser bikes, and I have always been impressed by the performance, stability and craftsmanship of the equipment. Now I can confidently say that the M3i is also an excellent value. We live in the middle of a city, and it is costly to pay for gym memberships and/or individual spin classes. The Keiser M3i is a convenient part of my morning routine, and I couldn't be happier with our purchase.
04/28/2019
Gnathicman
Los Angeles, CA
Male
70+ years old
Would recommend to a friend
Silent, smooth and very well made
VERIFIED PURCHASE
I'm a first time buyer of a stationary bike. I demo'ed a Pelotron and searched on line to get the best bike I could find. Pricey? Yes. Worth it? Yes! I love the on-board computer and I find all sorts of workouts on YouTube. Quiet, I ride 4-5 times a week and I love it!
04/23/2019
Steve
Male
26 - 34 years old
Would recommend to a friend
So good
VERIFIED PURCHASE
This bike has increased the quality of my workouts exponentially. It is quiet, looks great, and gives every metric I could ask for. When you couple that with no monthly subscription, it is a no brained.
The customer service has also been exceptional.
The customer service has also been exceptional.
