Home / Shop / Cardio Equipment / M3i Indoor Bike / Reviews

Product Reviews

M3i Indoor Bike

Average rating

4.8 5 1698

1698 reviews

WRITE A REVIEW
SHOP NOW

18 - 25 years old

Support sucks

VERIFIED PURCHASE
This is a great bike. However, if they ship you one with problems, you are own your own. Trying to ship the bike back for a refund after it has been already assembled is almost impossible. When you contact their support department, you will be asked to email them a video of the problem. Then, they will either deny that there is a problem or will blame it on something completely unrelated. It's like they absolutely do not want to send out a technician, despite you paying over 2000 dollars for this bike. After having my bike for 3 months, I started to notice a clicking inside the bike. The support rep kept blaming my pedals. I took the bike apart, and lo and behold, there was a piece of loose rubber inside that was stuck to the bearing, which was causing the clicking sensation. I removed the piece of...
This is a great bike. However, if they ship you one with problems, you are own your own. Trying to ship the bike back for a refund after it has been already assembled is almost impossible. When you contact their support department, you will be asked to email them a video of the problem. Then, they will either deny that there is a problem or will blame it on something completely unrelated. It's like they absolutely do not want to send out a technician, despite you paying over 2000 dollars for this bike. After having my bike for 3 months, I started to notice a clicking inside the bike. The support rep kept blaming my pedals. I took the bike apart, and lo and behold, there was a piece of loose rubber inside that was stuck to the bearing, which was causing the clicking sensation. I removed the piece of rubber, and bike was good again. This is an excellent bike, but you're taking a huge risk if it comes defective or breaks down in the future, as support for it is dismal. You're better off getting a bike through a company that provides better support, especially if you are going to drop 2 grands on a spin bike.

Keiser responded:

Hello Khai,

I'm very sorry to hear you had so much difficulty in getting the cycle in perfect working order. When attempting to diagnose a problem we try the easy solutions first, where they are possible, before sending out a technician. This rules out anything easy while allowing us to prepare our technician with a potential diagnosis. A click on every rotation is typical of a pedal issue; we check straps first, then end caps and SPD clips. From there, we have a more narrow focus on what could become the problem. There isn't much that can go wrong with a Keiser cycle, these troubleshooting sessions more often then not end with a very simple solution.

In your case, I see that you fixed the problem on the same day that you spoke to our service department! Though I wish it could have happened differently, I applaud your...

Hello Khai,

I'm very sorry to hear you had so much difficulty in getting the cycle in perfect working order. When attempting to diagnose a problem we try the easy solutions first, where they are possible, before sending out a technician. This rules out anything easy while allowing us to prepare our technician with a potential diagnosis. A click on every rotation is typical of a pedal issue; we check straps first, then end caps and SPD clips. From there, we have a more narrow focus on what could become the problem. There isn't much that can go wrong with a Keiser cycle, these troubleshooting sessions more often then not end with a very simple solution.

In your case, I see that you fixed the problem on the same day that you spoke to our service department! Though I wish it could have happened differently, I applaud your initiative and ingenuity.

If there's anything else we can do for you please let me know, and thank you for your comments.

Best,

Mike Douglass
Keiser Corporation
1-800-888-7009

Tracy, CA

Female

50 - 69 years old

Would recommend to a friend

EXCELLENT RIDE

VERIFIED PURCHASE
LOVE IT!!! THE BIKE IS VERY WELL BUILT - STURDY AND STRONG. ASSEMBLY WAS EASY. GREAT DIRECTIONS. THE BUNDLE WAS QUALITY. VERY IMPRESSED. GREAT CUSTOMER SERVICE--THANKS MIKE FOR THE FAST DELIVERY! THIS IS A GREAT BIKE WELL WORTH THE MONEY--ABSOLUTELY NO ISSUES. MADE IN THE USA AND IT SHOWS.

Female

26 - 34 years old

Would recommend to a friend

Great Bike

VERIFIED PURCHASE
Love this bike. Relatively easy to assemble; needs two people. Quiet smooth ride. Would recommend this product; however, customer service was lacking. My tool kit did not get sent with the bike. Tried several times calling. I was never told they were going to resend one so I went and bought all the tools. A week later the tools arrive after I went and spent the money on them.

Keiser responded:

Hello Kelley,

That's my fault, I'm sorry about that. After our conversation about the missing tools I arranged for the replacement to ship and didn't email you the tracking information. In this case, I'm issuing you a refund for the cost of the tools you purchased.

Thank you for your message, I do hope we can improve your experience from here on out.

Best,

Mike Douglass
Keiser Corporation
1-800-888-7009

Portland, OREGON

Male

18 - 25 years old

Would recommend to a friend

Keiser M3i

VERIFIED PURCHASE
I am very satisfied with my purchase. The customer service has been great. I had Total Right Knee Replacement done on March 5 and having this indoor bike has helped me with increasing my range of motion and strength in my knee. Thank you Mike for the great deal you offered me.

Keiser responded:

No problem Ken!


Keiser runs specials every now and again, it never hurts to check in.


Mike Douglass
Keiser Corporation
1-800-888-7009

Male

50 - 69 years old

Would recommend to a friend

As expected great quality and well engineered to be simple

VERIFIED PURCHASE
Happy with bike

Philadelphia, PA

Female

35 - 49 years old

Would recommend to a friend

Perfect for busy schedules, small spaces, and great workouts!

VERIFIED PURCHASE
My husband and I wanted a piece of quality equipment that would give us great cardio and resistance workouts, and that we could fit into our busy/unpredictable work schedules. After contemplating signing up for a 24-hour gym membership, I'm glad we chose the Keiser M3i instead!
He was able to put it together by himself, right out of the box. The bike only takes up a small amount of space in our basement, and we have unlimited access to a solid, reliable, versatile piece of workout equipment whenever we want! The multiple seat and handle bar settings, as well as the professional quality resistance and stats tracking features, mean we can both have a perfect ride (even though we are different sizes, with different goals and abilities).
In the past, I used to teach spin classes on Keiser bikes, and I have always been impressed by the performance,...
My husband and I wanted a piece of quality equipment that would give us great cardio and resistance workouts, and that we could fit into our busy/unpredictable work schedules. After contemplating signing up for a 24-hour gym membership, I'm glad we chose the Keiser M3i instead!
He was able to put it together by himself, right out of the box. The bike only takes up a small amount of space in our basement, and we have unlimited access to a solid, reliable, versatile piece of workout equipment whenever we want! The multiple seat and handle bar settings, as well as the professional quality resistance and stats tracking features, mean we can both have a perfect ride (even though we are different sizes, with different goals and abilities).
In the past, I used to teach spin classes on Keiser bikes, and I have always been impressed by the performance, stability and craftsmanship of the equipment. Now I can confidently say that the M3i is also an excellent value. We live in the middle of a city, and it is costly to pay for gym memberships and/or individual spin classes. The Keiser M3i is a convenient part of my morning routine, and I couldn't be happier with our purchase.

Los Angeles, CA

Male

70+ years old

Would recommend to a friend

Silent, smooth and very well made

VERIFIED PURCHASE
I'm a first time buyer of a stationary bike. I demo'ed a Pelotron and searched on line to get the best bike I could find. Pricey? Yes. Worth it? Yes! I love the on-board computer and I find all sorts of workouts on YouTube. Quiet, I ride 4-5 times a week and I love it!

Male

26 - 34 years old

Would recommend to a friend

So good

VERIFIED PURCHASE
This bike has increased the quality of my workouts exponentially. It is quiet, looks great, and gives every metric I could ask for. When you couple that with no monthly subscription, it is a no brained.

The customer service has also been exceptional.
180 181 182 183 184 185 186 187 188 189 190