07/27/2019
John
Barboursville, WV
Male
35 - 49 years old
Would recommend to a friend
Smooth
VERIFIED PURCHASE
Keiser responded:
Hey John,
You might benefit from a troubleshooting session with our service department, if you can send us a quick email at shop@keiser.com I will forward it to our sofrtware guys to see what we can find out.
There's an update that might help too! If you go to our converter page (https://www.keiser.com/m-serie...) you'll find a link to download an app that will update your converter. The app helps with battery life as well as stability, and would be an ideal first step.
If you need anything else please don't hesitate to call!
Mike Douglass
Keiser Corporation
1-800-888-7009
07/24/2019
Captainron47
Herriman, UTAH
Male
50 - 69 years old
Would recommend to a friend
Great Bike
VERIFIED PURCHASE
I did order the tool kit from the Keiser web site. The tool kit is billed as all the tools you need to put the bike together and to maintain it. In the photo on the web site, it shows a plastic case for the tools. While the tools were useful, It looked like someone just went to the home depot picked out the tools and threw them in a canvas sears tools bag. That's right, the tools were thrown in a canvas tool bag.
Pretty lame in relation to the great quality of the bike. You don't really need to buy the tool kit to put the bike together. I realized that after...
I did order the tool kit from the Keiser web site. The tool kit is billed as all the tools you need to put the bike together and to maintain it. In the photo on the web site, it shows a plastic case for the tools. While the tools were useful, It looked like someone just went to the home depot picked out the tools and threw them in a canvas sears tools bag. That's right, the tools were thrown in a canvas tool bag.
Pretty lame in relation to the great quality of the bike. You don't really need to buy the tool kit to put the bike together. I realized that after I bought it. If you have basic wrenches and a socket set and some screwdrivers your good. It does call for a torque wrench and that could be an issue.
The low ball tool kit was not a deal-breaker as the bike has performed flawlessly.
The lever thats used to tighten the handlebar adjustment is cheap too. Nothing in life is perfect.
I am very glad I purchased this bike over others I looked at and It's a great addition to my awesome home gym.
Keiser responded:
Captainron47,
You're correct for the most part here; the Assembly and Maintenance kit isn't needed to build the cycle, if you already have the tools. We understand a lot of people have the more basic tools (simple wrenches, allen wrenches) but the torque wrench and crowfoot wrenches aren't as common. We are considering providing just those two items instead of the tool kit, though the kit makes things a lot simpler for those who want everything in one package.
The picture of the tool bag on the website is the same bag anyone will receive if they order, it might look plastic due to the finish? I've attached a picture as it appears on our website now.
Very glad to hear you're enjoying the cycle, and thank you very much for your feedback.
Best,
Mike Douglass
Keiser Corporation
1-800-888-7009
07/23/2019
Mike
Fullerton, CALIFORNIA
Male
50 - 69 years old
Would recommend to a friend
Keiser M3I Review
VERIFIED PURCHASE
07/23/2019
Keith
Chanhassen, MINNESOTA
Male
50 - 69 years old
Would recommend to a friend
Fantastic Bike - Highest Quality
VERIFIED PURCHASE
07/14/2019
Dorrie
Ofallon, IL
Female
35 - 49 years old
Would recommend to a friend
Fantastic
VERIFIED PURCHASE
07/14/2019
Rob
Buffalo Grove, IL
Male
50 - 69 years old
Would recommend to a friend
Great overall indoor spin bike
VERIFIED PURCHASE
07/03/2019
Linette
North Vancouver, BC
Female
35 - 49 years old
Great bike, so far, but wanting to use it to it's maximum advantage
Keiser responded:
Hello Linette,
Apologies for the delay! I beleive we were able to connect with your coupon, how has the bike been treating you since then?
Thank you!
Mike Douglass
Keiser Corporation
1-800-888-7009
07/02/2019
Hb
18 - 25 years old
Would recommend to a friend
5* bike but having issues with customer service
VERIFIED PURCHASE
Keiser responded:
Hi Heath,
Thank you very much for bringing this to my attention, I checked the status of your shipment and I apologize for the delay. Not entirely sure what happened, but thanks to your review I have arranged a replacement to ship, expedited, to arrive in the next 1-2 business days.
Glad to hear the bike is treating you well, thank you for your comments!
Mike Douglass
Keiser Corporation
1-800-888-7009
My biggest frustration is the M Converter. It simply does not work as advertised. I have been unable to connect to Peloton or BKool. The computer gives all the info I need, but I would like to have the ability to have the data sync into the apps.