Chad
Ashburn, VIRGINIA
Male
50 - 69 years old
Would recommend to a friend
Fantastic Diversified Workout!
Deb C
Sonora, CA
Female
50 - 69 years old
Would recommend to a friend
Great spin bike
Bg
San Marcos, CA
Male
35 - 49 years old
Poor customer service
Keiser responded:
Hello BG,
I'm very sorry the bike was missing parts! Our goal is always to provide the best solution to any customer concern; we ask for pictures/documentation for two reasons:
1. Getting a picture takes the guesswork out of the customer's hands and allows our service team to provide the most accurate and succinct solution to the problem. If we get a chance to see the problem, it vastly improves our ability to provide a turnkey solution.
2. Sending the serial number of the cycle also gives us the ability to ensure you received the correct product, and allows us to pinpoint the day that this problem started so that we can examine our processes to verify if this was an accident or a systemic failure.
I hope this helps, if you have any questions please let me know.
Mike Douglass
Keiser Corporation
1-800-888-7009
Kirk
Hilton Head, SC
Male
50 - 69 years old
Would recommend to a friend
Excellent
Steve R
Vernon Hills, ILLINOIS
Male
50 - 69 years old
Would recommend to a friend
Best Indoor Bike PERIOD!
Delivered as promised. Yes
Packed perfectly. Yes
Everything included. Yes and no missing parts!
Easy assembly. Yes
Highest quality. Yes
Made in USA. Yes.
Jon R
Lafayette, CALIFORNIA
Male
18 - 25 years old
Enjoying the bike, smooth and quiet
Keiser responded:
John,
Happy to help, I'll have our software team connect with you. Can you call the number below to start the process?
Best,
Mike Douglass
Keiser Corporation
1-800-888-7009
Utah S
Cedar City, UT
Male
50 - 69 years old
Would recommend to a friend
Quality bike, easy to assemble
Daisy
Dover, MA
Male
50 - 69 years old
Would recommend to a friend
Almost perfect
Computer screen did not work but got a prompt reply which identified a loose connection.
Love the bike, even seat is fairly comfortable, only had bike 3 weeks but love it, fingers crossed for the next 20 years