Kerry
East Patchogue, NY
Female
50 - 69 years old
Would recommend to a friend
Best Ever
Evan
Williston, VERMONT
Male
26 - 34 years old
Would recommend to a friend
Great Bike
Susan B
Makawao, HI
Female
50 - 69 years old
Would recommend to a friend
Best spin bike
The C
Corvallis, OR
Female
18 - 25 years old
Poor Quality and Customer Service
Keiser responded:
Hi Tammy,
After receiving this review our team arranged to meet to figure out what's going on here. Thank you for bringing this to our attention.
The dumbbell holder issue is something we became aware of and addressed with our engineering department. This has since been remedied.
Most of the other issues are preventable, the stripped knobs can occur through overtightening after repeated use, or by not being in the correct holes.
I apologize for the inconvenience with the warranty, "wearable parts," that is, the seat upholstery, pedal straps, tension level and adjustment knobs, are covered for 3 months and in a commercial setting, may need to be replaced every so often; it all depends on how they are handled.
Thanks again,
Mike Douglass
Keiser Corporation
1-800-888-7009
Greg
Rockland, ID
Male
35 - 49 years old
Great piece of equipment
Ml3456
Male
50 - 69 years old
Would recommend to a friend
Nice bike
Keiser responded:
Ml3456,
Happy to report we just released our own system of exercise classes! You can find The Ride on either app store, or just head right to www.theride.keiser.com to sign up! All users will receive a free 7-day trial. The classes have 5 different styles, taught by Keiser's Master cycling trainers, on Keiser cycles.
Thank you!
Mike Douglass
Keiser Corporation
1-800-888-7009
Arthur P
Redwood City, CA
Male
50 - 69 years old
Would recommend to a friend
Love the Bike
Mari L
Plainfield, IN
Female
50 - 69 years old
Would recommend to a friend