Ruby B
Los Angeles, CA
Female
35 - 49 years old
Bike came with overmachined hex bolt, couldn't complete assembly
Keiser responded:
Hi Ruby,
Thanks for bringing this to our attention, I'm very sorry to hear that! You are correct, that is definitely unacceptable for our products.
I see you sent an inquiry to our service department, they will be in touch shortly to discuss the next steps. If the cycle isn't performing as advertised, it is covered under warranty for this sort of thing.
As for assembly, your cycle was purchased from one of our resellers, and they offer an assembly service for an additional fee, just as we do when purchased on Keiser.com! The assembly with any of our competitors isn't free, it's either a separate charge or is built into the price of their cycle and is noted when placing your order. We prefer to give customers the option rather than make it mandatory, though based on feedback like this we might make it the default option moving forward so...
Hi Ruby,
Thanks for bringing this to our attention, I'm very sorry to hear that! You are correct, that is definitely unacceptable for our products.
I see you sent an inquiry to our service department, they will be in touch shortly to discuss the next steps. If the cycle isn't performing as advertised, it is covered under warranty for this sort of thing.
As for assembly, your cycle was purchased from one of our resellers, and they offer an assembly service for an additional fee, just as we do when purchased on Keiser.com! The assembly with any of our competitors isn't free, it's either a separate charge or is built into the price of their cycle and is noted when placing your order. We prefer to give customers the option rather than make it mandatory, though based on feedback like this we might make it the default option moving forward so that is more clear.
When it comes to the tools, when purchased from Keiser directly, you receive a 50% discount on the tools if you order them with a cycle. That puts the cost right around what you'd pay if you ordered them all separately. It's more or less the same as assembly services, we prefer to give customers the option. Our cycles do require a few tools that aren't in the average tool box, however that is because they are commercial grade and more precise.
Again, thank you for sending the picture and for your feedback. Hearing from customers is critical to ensuring we can always improve, and I hope you'll review the cycle again once we get this taken care of!
Please feel free to reach out with any questions or concerns, thank you,
Mike Douglass
Keiser Corporation
1-800-888-7009
Douglas
Male
50 - 69 years old
Would recommend to a friend
As Good As I’d Hoped
Kate
Female
35 - 49 years old
Would recommend to a friend
Quiet, smooth ride
P B
Male
18 - 25 years old
Would recommend to a friend
The tools took the star.
Karen W
Traverse City, MI
Female
50 - 69 years old
Would recommend to a friend
Kyle was extremely helpful
I appreciate the quality of the M3i Keiser so much I have referred several people. To my knowledge two have since purchased an M3i. I will continue to make referrals. I now own two M3i bikes.
Keiser responded:
Hi Karen, thanks for being such an energetic Keiser supporter! It has been a pleasure doing business with you over these last few years, and I hope we can help you again should you or someone you know be in the market.
Best,
Mike Douglass
Keiser Corporation
1-800-888-7009
Roddy
Modesto, CALIF.
Male
50 - 69 years old
Would recommend to a friend
Love the bike!!!
I’m going on 70 now and still ride my road bike. The Keiser is built more like a road bike, that why I like it so much. Now I have something to ride when when weather is to hot or cold!
California M
18 - 25 years old
Would recommend to a friend
I don't do reviews
Jay
Portland, OR
Male
50 - 69 years old
Would recommend to a friend