Spingal
Palm Desert, CA
Female
50 - 69 years old
Would recommend to a friend
Amazingly Solid, Smooth and Quiet Ride!
Bykergvove
New York, NY
Male
50 - 69 years old
Would recommend to a friend
Smashing!
Silent! A lifeline during lockdown.
Just one star off for being a bit pricy, uncomfortable saddle and not being able to look at cumulative stats on the basic app
Keiser responded:
Thanks BykerGvove, just so you know you can exchange the saddle on your M3i for anything that fits on a standard road bike.
Question, and you can email me directly if you like: when you say cumulative stats, do you mean overall? A session at a time?
Thanks for your review!
Mike Douglass
Keiser Corporation
1-800-888-7009
Lefty
Mount Prospect, IL
50 - 69 years old
Would recommend to a friend
Great indoor bike
Natacha
Orlando, FLORIDA
Female
35 - 49 years old
Would recommend to a friend
Great product...however disappointing customer service
Keiser's customer service has left a lot to be desired. I am Highly disappointed about the overall process. I ordered the con
Bike, added the assembly tools and the converter. Well, 2 months in, and multiple calls later, I still haven't received the converter. There has been inconsistencies regarding whereabouts of converter- one person told me it was on backorder and another said that they forgot to include it in the shipment. At this point, I don't know if I was worth spending the extra money for the converter.
Now, regarding the bike itself- I had a pretty good idea what to expect because as a gym/spin enthusiast, I am familiar with Keiser bikes (older models). Nonetheless I took the time to research and compare other popular bikes within same class, and I decided on the Keiser M3i because of the value...
Keiser's customer service has left a lot to be desired. I am Highly disappointed about the overall process. I ordered the con
Bike, added the assembly tools and the converter. Well, 2 months in, and multiple calls later, I still haven't received the converter. There has been inconsistencies regarding whereabouts of converter- one person told me it was on backorder and another said that they forgot to include it in the shipment. At this point, I don't know if I was worth spending the extra money for the converter.
Now, regarding the bike itself- I had a pretty good idea what to expect because as a gym/spin enthusiast, I am familiar with Keiser bikes (older models). Nonetheless I took the time to research and compare other popular bikes within same class, and I decided on the Keiser M3i because of the value and knowledge that s a reputable brand,Keiser bikes deliver. It is perfectly designed and not too bulky. It is sleek, smooth and reasonably quiet. Assembly was not difficult (according to my husband) and he found the assembly video to be helpful. Now that I am waiting to receive converter, I am starting to wonder whether converter is worth the investment and adds any extra perk to the bike. I just wished that shipping included ALL ordered components.
Keiser responded:
Hi Natacha,
I'm sorry about that, we abruptly ran out of stock of the M Series Converter due to COVID-19; the company that we worked with on their production had to send all of their employees home and it was just the owner operating alone. We removed the M Series Converter from our website as soon as we ran dry, however some customers were affected by the shortage and I do apologize for that.
Converters are back in stock and we're operating at full capacity for the time being! I'm glad you're enjoying your cycle other than the difficulties with the original shipment.
Best,
Mike Douglass
Keiser Corporation
1-800-888-7009
Elaine
Granada Hills, CA
Female
35 - 49 years old
Best indoor cycling bike ever!
Co_Mtngirl
Colorado Springs, CO
Female
50 - 69 years old
Would recommend to a friend
So in love...
Keiser responded:
CO_mtngirl,
Not to be too forward but... SOUNDS LIKE YOU NEED TWO!
:)
Mike Douglass
Keiser Corporation
1-800-888-7009
Charley
Male
35 - 49 years old
Would recommend to a friend
Just what I needed during quarantine.
Jen
Olympia, WASHINGTON
Female
35 - 49 years old
Would recommend to a friend