The bike is awesome. It is a quiet and smooth ride and provides a great workout. I was a little disappointed that it was supposed to include at stretch pad (which did not come with my bike) and the process to assemble it required purchasing some very expensive tools.
But all in all, a good quality bike.
We hear this pretty often, I think we need to label the stretch pads more clearly. The stretch pads are the rear-mounted end caps on the cycle with the raised "pyramid" shaped platform. They are designed to provide a stretching platform for your feet before and after cycling.
Please let me know at the number below if there's anything you need, thank you!