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M3i Indoor Bike

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4.8 5 1698

1698 reviews

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Chicago, IL

Male

50 - 69 years old

Would recommend to a friend

Smooth as silk

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Very smooth and quiet. The gears 1-24 are quite sensitive and distinct. The free Keiser on-line workouts are all that I need.
Haven’t quite figured out the Bluetooth connectivity yet, but I suspect I will in due time.
I’m delighted with the obvious superior quality.
Highly recommended.

Male

18 - 25 years old

Would recommend to a friend

A great machine!

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My bike was shipped to me last week. It took me about two hours to unpack it and assemble. It is a great machine. My wife and I have been riding this bike for three years at our gym and thought it was time to get one at home.
It is a “Monster”: heavy duty,commercially built bike.

Male

50 - 69 years old

Not so smooth

Had numerous service calls beginning with my first use of the bike. Most issues were corrected, but the vibration at 80-90 rpm that prompted my first call becomes very apparent after about 10 mins of riding. Tech is very responsive, but unable to detect the issue (it’s less noticeable when not “warmed up”) and therefore can’t correct what he doesn’t notic. Keiser service now just tells me that the bike checks out “to spec”. I should have returned to the dealer within my 30 day guarantee period - that’s what I get for trying to allow efforts to fix rather than replace. After 5 months, I’ve given up on every being satisfied with my purchase. Save yourself the frustration and just buy the heavily advertised P...n, as I continue to advise my friends, neighbors, and colleagues. Those that have taken my advice are...
Had numerous service calls beginning with my first use of the bike. Most issues were corrected, but the vibration at 80-90 rpm that prompted my first call becomes very apparent after about 10 mins of riding. Tech is very responsive, but unable to detect the issue (it’s less noticeable when not “warmed up”) and therefore can’t correct what he doesn’t notic. Keiser service now just tells me that the bike checks out “to spec”. I should have returned to the dealer within my 30 day guarantee period - that’s what I get for trying to allow efforts to fix rather than replace. After 5 months, I’ve given up on every being satisfied with my purchase. Save yourself the frustration and just buy the heavily advertised P...n, as I continue to advise my friends, neighbors, and colleagues. Those that have taken my advice are all quite satisfied, which is more than I can say.

Keiser responded:

Hello John,


I'm very sorry to hear your cycle hasn't performed as expected! I checked with our service department and the technician replaced the belt, hub, and flywheel which from the sound of it did correct some of the initial oddness in the cycle. With intermittent issues like this it can be difficult to diagnose and treat, though as a company we need to hear about issues like this to better serve others, and to provide solutions where possible.


I will connect with you in the coming week to see if we can capture the vibration on video. It is an unfortunate reality that we cannot properly correct an issue that isn't prevalent at all times, and could be an issue we haven't encountered or a problem that is situation dependent. At the end of the day, every customer deserves to feel comfortable with their purchase,...

Hello John,


I'm very sorry to hear your cycle hasn't performed as expected! I checked with our service department and the technician replaced the belt, hub, and flywheel which from the sound of it did correct some of the initial oddness in the cycle. With intermittent issues like this it can be difficult to diagnose and treat, though as a company we need to hear about issues like this to better serve others, and to provide solutions where possible.


I will connect with you in the coming week to see if we can capture the vibration on video. It is an unfortunate reality that we cannot properly correct an issue that isn't prevalent at all times, and could be an issue we haven't encountered or a problem that is situation dependent. At the end of the day, every customer deserves to feel comfortable with their purchase, and Keiser prides ourselves in our ability to provide the best bike out there.


Thank you,


Mike Douglass
Keiser Corporation
1-800-888-7009

Female

50 - 69 years old

Read comment

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Why would you ask someone to accept terms and conditions to provide your company with a product review. While I'm very happy with the M3i, you do not have permission to use my name, email, or anything else in your marketing. Perhaps if this was handled differently, I would react differently. It certainly kept me from adding any REAL personal info, except my email.

Keiser responded:

Hi Jim,


The terms and conditions contain the standard "privacy" blurb that spell out what we do with the information you provide. We don't sell, distribute or otherwise use your information for anything other than for service and support as required.


Is the 5-star review on account of your awesome bike? I'd love to get your take on i!


Thank you,


Mike Douglass
Keiser Corporation
1-800-888-7009

South Gate, CA

Male

50 - 69 years old

Would recommend to a friend

Keiser

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This indoor bike has it all, quality, design, functionality & user friendly...solid bike.

Huntsville, ALABAMA

Male

50 - 69 years old

Would recommend to a friend

Great as advertised!

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Shipment was hassle free. Outer box received some damage. Inner box and contents ok. Setup was easy. All in all a great experience. Would recommend to a friend.

Minneapolis, MN

Female

50 - 69 years old

Would recommend to a friend

Exceeded my expectations

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I've been looking at spin bikes for several years, but there was always something that kept me searching until I found THIS bike and THIS company. There are several other aspects about buying a spin bike that matter a great deal to me. Where is this manufactured (USA), maintenance schedule, customer service levels. Keiser hit all the parameters. They actually answer the phone with a human, fancy that...no recording asking you to listen carefully as our menu has changed... I called several times with questions after watching the videos and each time I got to speak to a human. I despise having to fill out an email ticket and give out personal info and then wait to have someone call back with an answer.

When I received my spin bike, it was double-boxed. There was a substantial...
I've been looking at spin bikes for several years, but there was always something that kept me searching until I found THIS bike and THIS company. There are several other aspects about buying a spin bike that matter a great deal to me. Where is this manufactured (USA), maintenance schedule, customer service levels. Keiser hit all the parameters. They actually answer the phone with a human, fancy that...no recording asking you to listen carefully as our menu has changed... I called several times with questions after watching the videos and each time I got to speak to a human. I despise having to fill out an email ticket and give out personal info and then wait to have someone call back with an answer.

When I received my spin bike, it was double-boxed. There was a substantial plywood foundation supporting the spin bike. All the parts were carefully packaged and labeled. I disagree very much with anyone who says that Keiser should include the tools necessary to build it. Happily, I have lots of tools except the crow foot and that was easily found at Home Depot. For those that don't have tools then Keiser...you may want to have an option where for a reasonable price, you supply *good* tools. I certainly wouldn't want to pay more for a bike with added tools that I don't need. With that said, I put this together with my man in approximately 45 minutes, and that was us talking and having a good time. The information given was straightforward and completing each step was easy. I suggest watching the video first if you have any doubts, then unpacking and checking off each part.

The price of this spin bike is definitely worth it. I've looked at the highest rated and most popular bikes on-line for several years, and I've talked to my friends who own spin bikes, and those on forums, who like the Peloton. I've taken spin classes at several of the larger gyms to get a good feel of the differences and was fortunate to be able to ride this bike at a gym that was just replacing all their bikes with the new Keiser M3i. This bike has the most smooth feel and is rock solid, not to mention, it's so dang beautiful! No gawdy orange or screaming yellow. The flywheel is a work of art, the pedals are well-designed to hold a shoe or clip in. I have spd cleats and always clip in, very solid engagement that can be adjusted. My man has size 14 feet, plus they are very wide feet, and he has no problem using the cages, or if he clips in, there is no foot rub on the frame. The bike has several ways to adjust fore and aft, up or down; you cannot feel uncomfortable, and I really love the handlebar layout. I'm 5'9" at 145 pounds, he's 6'3" and weighs 260 pounds of solid muscle. Yeah... I was worried he'd walk that bike across the room when he got going on it, but it was solid, quiet and stable under him. He has very long legs and is totally comfortable on this bike. The Keiser saddle is extremely well-made and ergonomic (what a surprise there). I have 6 bikes (mountainbiker) and I know the value of a good saddle, I totally endorse this one. I really appreciate the layout of the bike in regard to the sweat zones, that is huge. Also, the simplicity of getting on the bike, start riding and that screen will give you everything you need, no need to start pressing a myriad of buttons. If you desire more, download the Keiser app which will add pertinent data if you like roadie stats and graphs. I also ride with a Polar V800, and it is quite close in heart rate when you give the app your vital information.

So really, the look of the bike, feel and engineering are phenomenal. Customer service is unique, I did one more thing before committing, and that was go to a Peloton dealer at the Mall of America and try out their bike. Ummm, no and no. It’s a spinbike with a honking big screen, and the feel is not as good as on the Keiser. My gut feel is the price of the Peloton should be half of what they are selling it for because of that screen that someday you may not want. If you decide you are tired of their spin classes and/or paying the monthly fee, you have a bike with a useless screen in the way. I also prefer Keiser’s lever versus a round knob, it is much easier to engage, especially when you need to stop immediately, no more thrashed knees! I will also add while Peloton’s bike is heavy, it isn’t built as well and attention to the smaller details is lacking. My guy (who is actually a rocket scientist…heh… along with other engineering medals) said the same thing. He likes to look at the guts of things and putting the Keiser together was like a 5 star meal. I would much rather have an incredibly well-built spin bike, and purchase an app for my TV if I want live classes.

Like many who purchase gear, you have done your research, and I would buy this bike again. This company hit every level, and I'm very happy I finally added a spin bike to my arsenal.

Keiser responded:

Nita,


Wow, thank you so much for your review! You really highlight the areas we focused on with regards to customer satisfaction, and I'm delighted to hear the cycle scores so high with you.


I will pass this along to our manufacture team and CEO, it will make their day.


Best,


Mike Douglass
Keiser Corporation
1-800-888-7009

Jacksonville, FL

50 - 69 years old

Would recommend to a friend

#awesome

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Just finished assembling my new bike. Overall, not too bad of a process and I’m far from being a handyman. Thus far, I love it and look forward to getting incredible use out of my M3i
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