06/22/2023
Benoit B
Male
50 - 69 years old
Would recommend to a friend
Very satisified
VERIFIED PURCHASE
I'm very happy with my purchase. The bike was easy to assemble thanks to the clear instructions. I've only had it for a couple of weeks so far but I am loving it. It's such a pleasure to ride. I look forward to using it for many years to come.
05/11/2023
Robertd6
Male
18 - 25 years old
Would recommend to a friend
5 years in, how did I ever live without my M3i
Just passed 5 years of having my Kaiser M3i. The bike still seems like its brand new even though its used for multiple spin classes per week. Still silent and smooth. Still the best feel. Less maintenance than I expected after doing the initial setup / torquing and protecting with car spray wax. I tell everyone to get this particular spin bike and once they try it, would never use the other junk out there. So glad I had a local shop that had one to try and recommended it to me 5 years ago.
03/30/2023
Jj
Morgan Hill, CA
Male
50 - 69 years old
Would recommend to a friend
Very Good Design and Performance Built with High Quality Components
VERIFIED PURCHASE
Gym level cycling performance and reliability in my den. Attention to detail was obvious from the beginning from reviewing the key components prior to assembly and clear instructions. A minor problem with the computer was quickly resolved with a single call to tech support.
01/28/2023
Paul S
Londonderry, NEW HAMPSHIRE
Male
50 - 69 years old
Would recommend to a friend
Outstanding Bike
We purchased this bike in August 2020. Outstanding quality. We love it. One of the best purchase we’ve made.
01/28/2023
Sue
Charlotte, NC
Female
50 - 69 years old
Would recommend to a friend
New Keiser M3i bike!
VERIFIED PURCHASE
Bike came quickly after ordering. Well packed to avoid damage. Easy instructions to assemble. Quick response from Mike who is a sales representative and liason- with any question you may have. Big plus, after having a different bike with poor customer service- the easy accessibility and quick response is well appreciated. The m3i Bike is sturdy yet light enough to move. So well made! Love it already!
Keiser responded:
Always happy to be of service Sue, thank you!
Mike Douglass
Keiser Corporation
1-800-888-7009
01/22/2023
Dan
18 - 25 years old
Would recommend to a friend
Such a good bike
VERIFIED PURCHASE
Easy to set up, quiet, good resistance - everything I’d hoped it would be. The customer service is great. There was something going on with the screen and they quickly got back to me and told me what the issue was.
01/17/2023
Chipdouglas
Riviere-Du-Loup, QUEBEC
Male
35 - 49 years old
Brand new Keiser M3I
I’ve recently bought a spanking new Keiser M3I. I’m in Canada, so I paid $3300 taxes included. I rode it yesterday for the first time. As I was riding the bike, I noticed that some paint was missing on the edge of the seat post tube. I put it together very meticulously, so I didn’t cause this damage. I contacted the fitness store I bought it from, but I also got in touch with Keiser. I was offered some touch-up paint. Let me re-iterate, that the bike is brand new and I paid full price for it. At the price point, the bike should’ve been mint from the company. I keep reading about great customer reviews at Keiser, but this isn’t my experience. Touch-up paint is just regular paint, not OEM magnetic paint. Plus, since steel is showing, if any sweat ran over that area, it’d rust right away....
I’ve recently bought a spanking new Keiser M3I. I’m in Canada, so I paid $3300 taxes included. I rode it yesterday for the first time. As I was riding the bike, I noticed that some paint was missing on the edge of the seat post tube. I put it together very meticulously, so I didn’t cause this damage. I contacted the fitness store I bought it from, but I also got in touch with Keiser. I was offered some touch-up paint. Let me re-iterate, that the bike is brand new and I paid full price for it. At the price point, the bike should’ve been mint from the company. I keep reading about great customer reviews at Keiser, but this isn’t my experience. Touch-up paint is just regular paint, not OEM magnetic paint. Plus, since steel is showing, if any sweat ran over that area, it’d rust right away. I got a little mad and the clerk I got in touch with then started to completely ignore me. The store I bought it from, will be exchanging the bike, which is great, but the kind of CS I got at Keiser was a total turn-off and left me totally bitter. So, I decided to write a review to share my bad experience with CS, whereas most people seem to be very please with Keiser’s CS. I’m writing this review in order to find out whether someone else at Keiser could take over and help me change my opinion about Keiser’s CS. I can’t believe I was treated so poorly. I mean, from my perspective the company treated me with little to no respect.
Keiser responded:
Hi Chip,
After reviewing the service tickets and notes, I'm glad we were able to get to the bottom of this.
Keiser products purchased from one of our dealers are to be serviced by the dealer for "out of the box" issues, like purchasing a car. The touch-up paint was extended as an additional courtesy while we gather more information and connect with the dealer to ensure you are supported appropriately. Gathering that information can take a business day or two which might have left the impression that we weren't working on your issue, and that touch-up paint was to be your only support from Keiser, which was not the case.
Thanks again for your feedback!
Mike Douglass
Keiser Corporation
1-800-888-7009
01/16/2023
Cynthia M
London, ONTARIO
Female
50 - 69 years old
Would recommend to a friend
M3i Built With Me In Mind
VERIFIED PURCHASE
I had a few recumbent bikes for my rehabilitation after an accident, and as I was getting stronger I decided to get an indoor bike. I bought one at my local store and it really wasn’t the one , my legs was to long for it amongst other things so I returned it. I have a friend in Trinidad who is an avid cyclist, so I called him and ask for his recommendations, he quickly recommended Keiser of which I have never heard of before, he said he had his for a few years and absolutely love it he’s been using it everyday and it’s still like new. So I decided I will check the M3i out.
Let me tell you customer service is excellent, I called and spoke with Mr. Mike Douglass , he was amazing, he was knowledgeable , pleasant and patient . Needless...
Let me tell you customer service is excellent, I called and spoke with Mr. Mike Douglass , he was amazing, he was knowledgeable , pleasant and patient . Needless...
I had a few recumbent bikes for my rehabilitation after an accident, and as I was getting stronger I decided to get an indoor bike. I bought one at my local store and it really wasn’t the one , my legs was to long for it amongst other things so I returned it. I have a friend in Trinidad who is an avid cyclist, so I called him and ask for his recommendations, he quickly recommended Keiser of which I have never heard of before, he said he had his for a few years and absolutely love it he’s been using it everyday and it’s still like new. So I decided I will check the M3i out.
Let me tell you customer service is excellent, I called and spoke with Mr. Mike Douglass , he was amazing, he was knowledgeable , pleasant and patient . Needless to say I ordered this indoor bike it arrived in decent time and it didn’t disappoint , it is the one , built with me in mind. Impeccable design, Quiet and Sturdy , Set up was a breeze , easy to assemble. Connectivity was also easy. Good Enough Isn’t
Mike Douglass I truly appreciate your patience, your recommendations and exceptional customer service. Thank you Mike.
Let me tell you customer service is excellent, I called and spoke with Mr. Mike Douglass , he was amazing, he was knowledgeable , pleasant and patient . Needless to say I ordered this indoor bike it arrived in decent time and it didn’t disappoint , it is the one , built with me in mind. Impeccable design, Quiet and Sturdy , Set up was a breeze , easy to assemble. Connectivity was also easy. Good Enough Isn’t
Mike Douglass I truly appreciate your patience, your recommendations and exceptional customer service. Thank you Mike.
Keiser responded:
Not a problem Cynthia! Thank you for working with me, and thank you for your business.
Best,
Mike Douglass
Keiser Corporation
1-800-888-7009
