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M3i Indoor Bike

Average rating

4.8 5 1698

1698 reviews

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Female

26 - 34 years old

Customer Service leaves a lot to be desired, but someone that gets a bike with no issues could certainly be happy.

VERIFIED PURCHASE
Customers are paying a premium price for this bike. This bike is marketed as being built better than its competitors, with top notch customer support. Pre-sale, customer service was top notch. I would get very speedy, thorough responses when I asked questions. That level of service disappeared once I actually bought the bike, which was disappointing.

I will say that my bike was wrapped in tons of shrink wrap, but it doesn't seem that the bike was fully inspected prior to wrapping. There were numerous dings, chips, scratches, and other imperfections throughout the bike, in the paint and on plastic elements of the bike. Looking through reviews, it seems I'm not the first person with these issues.

I stopped unwrapping the bike and immediately contacted customer service, and spent several weeks waiting for a response, despite sending multiple follow up...
Customers are paying a premium price for this bike. This bike is marketed as being built better than its competitors, with top notch customer support. Pre-sale, customer service was top notch. I would get very speedy, thorough responses when I asked questions. That level of service disappeared once I actually bought the bike, which was disappointing.

I will say that my bike was wrapped in tons of shrink wrap, but it doesn't seem that the bike was fully inspected prior to wrapping. There were numerous dings, chips, scratches, and other imperfections throughout the bike, in the paint and on plastic elements of the bike. Looking through reviews, it seems I'm not the first person with these issues.

I stopped unwrapping the bike and immediately contacted customer service, and spent several weeks waiting for a response, despite sending multiple follow up messages asking about the status of my inquiry. Given that you only have 30 days to return a bike, it doesn't seem fair to spend two weeks waiting for a response.

I was not asking to return the bike, but I did want to discuss how they would address the various chips in the bike. When the service team finally responded they told me that they were sending replacement parts and touch up paint. I asked if they could connect me to a local technician to replace the part. They responded that it was not necessary to replace the part, that I could fix the dents with the touch up paint. They also sent instructions, but the instructions sent are not associated with the part I need to replace. Also, there was no touch up paint included in the shipment.

At that point I finished unwrapping the bike, and found even more chips in the paint. I have owned Sunny bikes and other lesser quality bikes, and note that the paint quality of those bikes (which are a third of the price of a Keiser) to be much higher. I found several more nicks in the plastic elements of the bike when I finished unwrapping it.

It is very unfortunate that customer service did not send me all the parts promised, did not offer a partial refund given the imperfections, did not provide accurate instructions for me to replace it, and did not offer a technician to do it instead. I've spent 2K on something I have to figure out how to fix myself. The customer service experience left a bad taste in my mouth.

(Please use my nickname provided in your response Keiser, thanks.)

Keiser responded:

Hello NN,


Thank you for sharing your experience, I'm sorry to hear that your M3i arrived damaged, and to hear that you had to wait so long for a response.


Just before your purchase, Keiser switched to a new customer relationship management system. During the transition, we encountered technical issues with the scheduling of incoming customer support requests, which contributed to the delay you experienced. It was an oversight on our end, and should not have happened.


Shipping damage will occasionally require replacement parts based on the severity of the damage. In this case, the frame damage was minor and a simpler and faster solution was available. The plastic frame cover did require replacement, and the typical procedure is to send the replacement parts with installation instructions. In this case we sent incorrect instructions, which also shouldn't have happened.


Between the shipping damage, the long delay in getting back...

Hello NN,


Thank you for sharing your experience, I'm sorry to hear that your M3i arrived damaged, and to hear that you had to wait so long for a response.


Just before your purchase, Keiser switched to a new customer relationship management system. During the transition, we encountered technical issues with the scheduling of incoming customer support requests, which contributed to the delay you experienced. It was an oversight on our end, and should not have happened.


Shipping damage will occasionally require replacement parts based on the severity of the damage. In this case, the frame damage was minor and a simpler and faster solution was available. The plastic frame cover did require replacement, and the typical procedure is to send the replacement parts with installation instructions. In this case we sent incorrect instructions, which also shouldn't have happened.


Between the shipping damage, the long delay in getting back to you, and the difficulty with the warranty process, it is understandable that you were frustrated with your post-sale experience. Thank you for your patience, and for sticking with us.


Please don't hesitate to contact me with any questions or concerns, thanks again,


Mike Douglass
Keiser Corporation
1-800-888-7009

West Chester, PA

Male

50 - 69 years old

Would recommend to a friend

Very Impressed !

VERIFIED PURCHASE
I never write reviews and although I do read them for research I don’t always trust them. I could not be happier with the purchase or more impressed with the quality of the bike. Packaging was excellent to secure safe shipment, assembly (with a second set of hands) was very simple and quick. Connection to iPhone and iPad were simple and quick, another impressive attribute. I had two people recommend this bike prior to purchase and it was even better that they conveyed. Last weekend used the “new popular model” at a Hilton hotel, shocked at the inferior quality of that bike from flywheel to tension adjustment and seat/handle bar adjustments. Not even close comparison when it comes to quality of Keiser. Love American Made !

Winthrop, WA

Female

50 - 69 years old

Would recommend to a friend

Outstanding bike, great service!

VERIFIED PURCHASE
I am absolutely thrilled with my new Keiser M3i bike! It is sturdy, comfortable, and nice looking. It was relatively easy to assemble -- took one person about an hour. I did purchase the toolkit, which I think was very helpful. Connecting to my favorite apps was easy too. The bike is expensive, but worth it. We had a little challenge with UPS delivery (we were home but they didn't knock!) but they delivered the following day. The box was pretty beaten up, but the bike inside was fine.

Female

18 - 25 years old

Would recommend to a friend

The Ultimate Indoor Cycle

VERIFIED PURCHASE
The M3i bike is absolutely phenomenal! I have owned many types of exercise equipment and this by far is my favorite and ultimate machine! The quality is unsurpassed, and it looks and rides unbelievably. I am beyond thrilled I went ahead and purchased. Also, a very big thank you to Mr. Douglass for helping me with my order. I really appreciate it! Highly recommend the M3i if you are looking to improve your fitness or whatever your health goals may be. If you are specifically searching for an indoor cycle, look no further because this is the one!!

Keiser responded:

Thank you Kristen, happy to be of service!


All the best,


Mike Douglass
Keiser Corporation
1-800-888-7009

Arlington, MA

Male

50 - 69 years old

Would recommend to a friend

I'm happy with my purchase!

VERIFIED PURCHASE
The indoor bike is well-made, and it is easy to ride. All the "connectivity" (bluetooth to tablet & heart-rate monitor etc.) has worked perfectly basically without effort.

Lexington, MA

Male

70+ years old

Would recommend to a friend

Great low impact cardio and strength workout

VERIFIED PURCHASE
Using this bike to rehab from a hip replacement and get ready for road cycling and it has worked very well

Female

18 - 25 years old

Would recommend to a friend

Worth the investment

There are a variety of spin bikes in the marketplace, however, without question, there is one that stands out among the pack, the Keiser M3i. At a top performance/exclusive gym, this is what they use. In addition, you'll find the Keiser brand and all types of commercial/professional sports training equipment being utilized by pro sports teams. After moving, I tried a spin bike (different brand) at a nice gym in the area, however their spin bike did not come close to comparing to Keiser. In fact, I thought that I could potentially cause myself some harm in body positioning for the back on less expensive equipment (not near the quality), so I knew without question, the investment in Keiser would be worth it from several angles. They are experts and deliver quality in their equipment without question.

Lakewood, WA

35 - 49 years old

Would recommend to a friend

Meets all requirements

VERIFIED PURCHASE
Met all requirements of professional quality, built to endure time and challenging workouts, small footprint, tough workouts. There are slight differences in assembly video versus booklet which may cause some momentary confusion. Knowledge of torque wrenches is essential. Super commercial and personal workout bike that will last decades.
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