KEISER.COM TERMS & CONDITIONS
KEISER.COM TERMS & CONDITIONS
KEISER MAKES EVERY REASONABLE EFFORT TO PROVIDE ACCURATE AND TIMELY INFORMATION ABOUT OUR COMPANY AND PRODUCTS ON THIS WEB SITE, HOWEVER, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS CURRENT OR THAT THIS WEB SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE.
TRADEMARK AND COPYRIGHT
Unless otherwise indicated, all materials on this Web Site are protected as the copyrights, trade dress, trademarks and/or intellectual properties owned by Keiser or its licensors and are protected by United States and international laws regarding copyrights, trademarks, trade secrets and other proprietary rights. The term "Keiser" is a trademark and the Keiser logo and all related product and service names, designs and slogans are Keiser trademarks. You may not use such marks without Keiser's prior written permission. All other names, brands and marks are used for identification purposes only and may be trademarks or registered trademarks of their respective owners. Any rights not expressly granted herein are reserved.
MARKETING AND OTHER MATERIALS
Permission to use materials (such as brochures, press releases, owners manuals) from this Web Site is granted, provided that the use of the materials is for informational, non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media. You agree not to distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this Web Site in any way. Except as expressly authorized by Keiser in writing, you may not reproduce, sell or exploit for any commercial purposes (a) any part of this Web Site, (b) access to this Web Site or (c) use of this Web Site or of any services or materials available through this Web Site. You agree to indemnify, defend and hold harmless Keiser for any and all unauthorized uses you may make of any material on this site. You acknowledge the unauthorized use of the contents could cause irreparable harm to Keiser and that in the event of unauthorized use, Keiser shall be entitled to an injunction in addition to any other remedies available at law or in equity.
LINKS TO THIRD PARTY WEB SITES
Some links on this site will allow you to connect with sites that are not under our control. Keiser is providing these links only as a convenience. The appearance of a link does not imply Keiser's endorsement, nor is Keiser responsible for the contents of any linked web site products or services of any third-party web sites and does not make any representations regarding their quality, content or accuracy. Access them at your own risk.
LIABILITY OF KEISER AND ITS LICENSORS
Keiser does not assume any liability for the materials, information and opinions provided on, or available through, the Keiser Web Site (the "Site Content"). Reliance on the Site Content is solely at your own risk. Keiser disclaims any liability for injury or damages resulting from the use of any Site Content.
This Web Site and Site Content are provided on an "as is", "as available" basis without warranties of any kind, express or implied including but not limited to those of merchantability, fitness for a particular purpose or non-infringement or any warranty arising from a course of dealing, usage or trade practice. Keiser makes no warranty or representation with respect to the quality, accuracy or availability of the Keiser Web Site. Specifically, Keiser does not warrant or represent that the Keiser Web Site, the Site Content or the services provided on or through this Web Site will be accurate, reliable, error-free or uninterrupted; that defects will be corrected; that the Keiser Web Site or the server that makes it available are free of viruses or other harmful components; or that the Keiser Web Site will otherwise meet your needs or expectations. DISCLAIMER OF LIABILITY. The user assumes all responsibility and risk for the use of this Web Site and the Internet generally. Under no circumstances including negligence shall Keiser or anyone involved in creating or maintaining this Web Site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES or LOST PROFITS that result from the use or inability to use the Web Site, the Site Content, any services provided through this Web Site and/or any other web sites which are linked to this Site. Nor shall Keiser or anyone involved in creating or maintaining this Web Site be liable for any such damages including, but not limited to reliance by a member or visitor or any information obtained via the Web Site; or that results from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects or any failure of performance, communications failure, theft, destruction or unauthorized access whether or not Keiser has been advised of the possibility of any such damages.
COMMENTS AND SUBMISSIONS
Keiser welcomes your comments. All comments, suggestions or other information sent by you to this Web Site for internal use by Keiser or its advertisers or business partners or in response to solicitations on this Web Site, will become Keiser's property, and you agree that all intellectual property rights therein are transferred to Keiser. You understand that any postings to publicly available portions of the Keiser Web Site are non-confidential for all purposes.
The owner of this Web Site is based in the State of California, USA. Keiser makes no representation that materials in this Web Site are appropriate or available for use in other locations. If you access this Web Site from other locations, you are responsible for complying with local laws.
Keiser places the utmost importance on protecting information transmitted via the site and will take security precautions to protect all such information; however, Keiser cannot guarantee that any electronic transfer is totally secure. Keiser will take measures to secure and protect all customer-specific information from loss, misuse, and alteration.
USE OF THE INFORMATION COLLECTED
Keiser uses the information that is collected from the site to, among other things, better serve its customers. Keiser may also use the information collected to notify site visitors of changes to the site, to notify site visitors of new products made available via the site, and for any other legitimate and lawful business purpose of Keiser.
GOVERNING LAW; LIMITATIONS; VENUE
These Terms and Conditions shall be construed, interpreted and performed exclusively according to the laws of the State of California, United States of America, excluding any rule or principle that would refer to and apply the substantive law of another state or jurisdiction. Any legal action with respect to any transaction must be commenced within one year after the cause of action has arisen. The provisions of the Uniform Commercial Code as adopted by the State of California, and not the United Nations Convention on Contracts for the International Sale of Goods, shall apply.
The Keiser M3, M3i, and Total Body Trainer ship via Fedex Ground unless arranged otherwise, and require an adult signature upon delivery. It is the customer's responsibility to ensure someone over the age of 18 is available at the time of delivery to accept the product. If the customer is unavailable at the time of delivery and the product is shipped back to Keiser Corporation, a $185 fee will be assessed for the return freight and reshipment of any piece of cardio equipment shipped via Fedex Ground. Cancellations of shipped orders are assessed $185 return freight.
The Keiser M5, M5i and M7i ship via Fedex Freight, and require an adult signature upon delivery. Once the product arrives at your local Fedex terminal, you'll be contacted and given a delivery window. It is the customer's responsibility to be present at the agreed upon delivery window. If the customer is unavailable at the time of delivery and the product is shipped back to Keiser Corporation, a return freight fee will be charged for the return and reshipment of the product. Cancellation of shipped orders are also assessed return freight. Return freight for Fedex Freight shipments is based on the actual cost of the return and will vary city to city. You can contact Keiser Corporation at any time for a return freight quote.
Shipping of cardio products does not include assembly unless noted otherwise. If the product arrives damaged, please contact the Keiser Corporation service department at 1-800-888-7009 right away for instructions on how to proceed. Shipping damage is covered under warranty.
SERVICE & WARRANTY
If your product requires service please reach out to the Keiser service department at 1-800-888-7009 with your serial number and clear pictures and/or videos of the damaged areas for assessment. Repairs and/or replacements are arranged at the discretion of the Keiser service department.
STRENGTH AND COMMERCIAL CARDIO RETURNS & REFUND
Equipment must be returned within 30 days of receipt for refund. Use the original box or a sturdy substitute to ship items, if unavailable please contact your sales rep for instruction on how to best proceed with the return. After receipt and inspection, a refund will be issued less a the cost of return freight and a 15% restocking fee.
Customer must contact Keiser directly to arrange for return and refund. Return of equipment will only be accepted by Keiser with prior written authorization and a Return Authorization Number please call Customer Service (800) 888-7009, 7:00 a.m. to 5:30 p.m. PST, or e-mail us via our contact center to obtain one.
RESIDENTIAL CARDIO RETURNS AND REFUNDS
You can return your product for any reason in the first 30 days. Once received back at Keiser Corporation, you will be issued a refund less the cost of return freight and the cost of replacing any damaged parts.
First, we will see if we can get a service technician or local sales rep to pick up the cycle fully assembled. If this isn't an option, you can disassemble the cycle and repackage it for Fedex pickup. With either of these options, your return freight is $185. If disassembling for Fedex pickup, we recommend using a lot of bubble wrap to avoid damage in transit; it is the customer's responsibility to repackage the equipment to prevent any damages upon return.
If your product cannot be picked up locally or disassembled and re-packaged for pickup, it will have to be picked up fully assembled. Freight rates available upon request for a fully assembled pickup, prices vary by location.
The use of any exercise equipment, including, without limitation, Keiser's strength training equipment in which resistance can be changed at anytime during the repetition, and any fixed gear bike, including, without limitation, the complete line of Keiser cardio equipment, without proper instruction and supervision violates the terms of this agreement for purchase of such products. The ability to add resistance anytime during a repetition, including, without limitation, the ability to do a heavy negative may be dangerous, especially for anyone that does not recognize or respect the potential danger. The inability to stop pedaling on a fixed gear bike before the flywheel stops may also be dangerous to anyone riding, especially anyone that does not recognize or respect the potential danger. Therefore, users, agents, or anyone directing the use of said equipment shall determine the suitability of the product for its intended use, and said parties are specifically put on notice that they shall assume all risk and liability in connection herewith. This does not include liabilities arising out of, connected with, and/or relating to the design, manufacture, materials, or workmanship of any Keiser Product. By clicking “I agree to the terms of purchase,” user acknowledges that they are authorized to purchase the products shown in their order and has read and agrees to the terms of this agreement.
Free Shipping is offered to the Continental US. Shipping to Canada, Hawaii and Alaska includes a Free Shipping credit as a discount to the overall cost of shipping.
QUESTIONS REGARDING TERMS OF ACCESS
If you have any questions about these Terms and Conditions, please contact us: