Keiser Covid-19 Update
Updated: 05 January, 2021
The past year has brought historic and extraordinary challenges to communities across the globe. At Keiser, we exist to help others and remain committed to serving our customers and supporting our community during this uncertain time.
As a U.S. manufacturer, Keiser has been able to keep fulfilling orders in a swift and timely fashion amidst the evolving landscape of the COVID-19 pandemic. While we remain committed to efficient service, please remember that delivery timelines can be affected at any time by local and state health directives.
Additionally, Keiser is following the guidance of the CDC and State of California health officials to take the steps necessary to protect our staff and customers.
Please check back here for updates as the situation evolves.
FREQUENTLY ASKED QUESTIONS
Q: How soon can I get cardio equipment?
A: We are shipping within typical lead times for orders placed on Keiser.com. M3 and M3i orders are shipped within 6 business days of purchase or sooner, which means you will receive your shipment in 1.5-3 weeks. The M3i Total Body Trainer, M7i Recumbent and M5i Strider ship within 10 business days. Please note this applies only to purchases made on Keiser.com shipping to the Unites States and Canada.
Q: Can I purchase the M5i Strider?
A: Yes, a limited number of M5i Striders are being made available on Keiser.com each day. Stock resets each morning at 8:00am PST.
Q: Do you know if there are delays with Fedex?
A: Yes, all major carriers are experiencing minor to moderate delays in select parts of the United States and Canada. In affected areas, Fedex is expecting a 2-3 business day increase to their typical transit time. You can find more information here. We recommend checking your tracking information each day, and you can call Fedex at 1-800-GOFEDEX for more information on your shipment.
Q: I have already placed an order, can I get an update?
A: Your order confirmation email will have your projected ship date, you will receive tracking by that date or sooner. If your projected ship date has passed, please send an email to firstname.lastname@example.org and we will look into the delay at once.
Q: Am I able to speak directly to a Sales Rep?
A: All of our Sales Reps are available to assist our commercial customers or for any items you can’t buy in our online store. To find your rep please click here. You can reach our Residential sales rep by submitting an inquiry to email@example.com.
Q: Is there a place I can try your cardio equipment?
A: Due to the mass shutdown of most exercise facilities this is more complicated than usual. There may not be a local option, though we do have a 30-day return policy in the event your purchase doesn't work out. You can submit an inquiry to firstname.lastname@example.org with your zip code for more specific information.
Q: What is your return policy?
A: You can view our return policy here.
Q: Are you running any promotions right now?
A: Yes! Currently, our M3i is shipping for free along with the Media Tray, Stretch Pads, Floor Mat and Polar heart rate monitor when you purchase online. Please note this applies only to purchases made on Keiser.com. Free shipping applies to orders shipped to the continental US only.
Q: Do you have any refurbished bikes available?
A: Refurbished inventory varies and may not always be available. If you'd like to get put on the customer list please send us an email with your name, billing/shipping address and phone number to email@example.com.
Q: Do I need the Assembly and Maintenance kit?
A: While the kit is helpful in the assembly of your bike, you can source the tools elsewhere if desired. The kit has no proprietary tools.
Q: I have other questions, where can I find more information?
A: Please find Phone, Chat, and Contact support resources here.