KEISER COVID-19 UPDATE
Updated: 18 May, 2020
It has been an extraordinary few months as our world faces historic challenges. At Keiser, we exist to help others and remain committed to serving our customers and supporting our community during this uncertain time.
As a manufacturer of equipment for medical facilities, military facilities and residential customers, Keiser remains open and shipments of equipment will be fulfilled as quickly as possible. We are experiencing some production limitations due to COVID-19, the details of which are below.
Additionally, Keiser is following the guidance of the CDC and State of California health officials to take the steps necessary to protect our staff and customers.
Please check back here for updates as the situation evolves.
FREQUENTLY ASKED QUESTIONS
Q: The M Series Converter is out of stock, when will it be available again? Can I still get the discounted price as though I bundled it with my M3i?
A: The M Series converter is BACK IN STOCK and you can make your purchase on our website. The discounted rate will still be honored for those who have already purchased their M3i, just reach out to us at email@example.com for a one-time use coupon code.
Q: How soon can I get cardio equipment?
A: We are currently back to typical lead times for orders placed on Keiser.com. Orders are shipped within 5 business days of purchase, which means you will receive your product in 1-2 weeks.
Q: Are you open, and shipping? Can I still purchase equipment?
A: Yes, at the moment Keiser Corporation is operating with minor limitations. We have limited production to our M3i for purchases on Keiser.com, with a limited number of units sold per day. If you see the M3i listed as "Out of Stock," it will reset again at 8:00am PST.
Q: The machine that I want is "out of stock," when will it be available?
A: If the M3i Indoor Cycle is out of stock, it will replenish each morning at 8:00am PST. The M3, M3i Total Body Trainer, M5i Strider and M7i Total Body Recumbent will still be available through our network of online retailers, you can search for them online or send an email inquiry to firstname.lastname@example.org for purchase advice.
Q: Do you know if there are delays with Fedex?
A: You'll want to contact your local Fedex terminal for up to date information, though at the moment Fedex Ground shipments are operating with minimal delays.
Q: I have already placed an order, can I get an update?
A: Yes, please send an email to email@example.com with your order number for an update.
Q: Am I able to speak directly to a Sales Rep?
A: All of our Sales Reps are available to assist our commercial customers or for any items you can’t buy in our online store. To find your rep please click here.
Q: Is there a place I can try your cardio equipment?
A: Due to the mass shutdown of most exercise facilities this is more complicated than usual. There may not be a local option, though we do have a 30-day return policy in the event your purchase doesn't work out.
Q: What is your return policy?
A: You can return your product for any reason in the first 30 days. Once received, you will receive a refund less the cost of replacing damaged parts, if any, and return freight.
We will see if we can get a service technician or sales rep to pick up the cycle fully assembled. If this isn't an option, you can disassemble the cycle and repackage it for Fedex pickup. If your product cannot be picked up locally or disassembled and re-packaged for pickup, it will have to be picked up fully assembled.
Local pick up return freight: $185
Fedex pick up return freight: $185
Assembled return freight: Rates available upon request, varies city to city
Q: Are you running any promotions right now?
A: Yes! Currently, our M3i is shipping for free along with the media tray, stretch pads, and Polar heart rate monitor when you purchase online. You will also receive a $50 discount on the Assembly and Maintenance Kit and a $125 discount on the M Series Converter if ordered with your M3i online.
Q: Do you have any refurbished bikes available?
A: At the moment we do not, but you are free to check-in as that can change day to day.
Q: Do I need the Assembly and Maintenance kit?
A: While the kit is helpful in the assembly of your bike, you can source the tools elsewhere if desired. The kit has no proprietary tools.
Q: I have other questions, where can I find more information?
A: Please find Phone, Chat, and Contact support resources here.