KEISER COVID-19 UPDATE
Updated: 30 March, 2020
It has been an extraordinary few weeks as our world faces historic challenges. At Keiser, we exist to help others and remain committed to serving our customers and supporting our community during this uncertain time.
As a manufacturer of equipment used in medical facilities, military facilities and residential customers, Keiser remains open and shipments of equipment will be fulfilled as quickly as possible. That being said, our lead times have increased temporarily due to COVID-19 complications.
Additionally, Keiser is following the guidance of the CDC and State of California health officials to take the steps necessary to protect our staff and customers.
Please check back here for updates as the situation evolves.
FREQUENTLY ASKED QUESTIONS
Q: I placed an order online for my home use, will this affect my order?
A: Yes, existing equipment orders have been pushed back 5 business days. These orders will receive priority, and will ship as quickly as possible. If you have any questions or concerns, please send us an email with your order number to firstname.lastname@example.org. Please note accessory orders are not affected.
Q: Are you open, and shipping? Can I still purchase equipment?
A: Yes, at the moment Keiser Corporation is operating with only minor limitations. Currently, for orders placed on Keiser.com, we are only manufacturing our M3i Indoor Cycle. All other products are available for commercial purchases.
Q: How soon can I get cardio equipment? Are you experiencing delays due to shutdowns?
A: We are experiencing longer lead time than usual. Orders placed on our website will be scheduled to ship 10 business days from the date of purchase, with updates available as the situation changes.
Q: I have already placed an order, can I get an update?
A: You will receive an email update a few days before your cycle is to ship, and then tracking information as soon as the order leaves our dock. Orders ship in 10 business days from the date of purchase. If it hasn't been 10 business days, there won't be an update separate from the email you received.
Q: Am I able to speak directly to a Sales Rep?
A: All of our Sales Reps are available to assist our commercial customers or for any items you can’t buy in our online store. To find your rep please click here.
Q: Is there a place I can try your cardio equipment?
A: Due to the mass shutdown of most exercise facilities this is more complicated than usual. There may not be a local option, though we do have a 30-day return policy in the event your purchase doesn't work out.
Q: Are you running any promotions right now?
A: Yes! Currently, our M3i is shipping for free along with the media tray, stretch pads, floor mat and Polar heart rate monitor when you purchase online. You will also receive a $50 discount on the Assembly and Maintenance Kit and a $125 discount on the M Series Converter if ordered with your M3i online.
Q: Do you have any refurbished bikes available?
A: At the moment we do not, but you are free to check-in as that can change day to day.
Q: Do I need the Assembly and Maintenance kit?
A: While the kit is helpful in the assembly of your bike, you can source the tools elsewhere if desired. The kit has no proprietary tools.
Q: I have other questions, where can I find more information?