Returns and refunds


Equipment must be returned within 30 days of receipt for refund. Use the original box or a sturdy substitute to ship items, if unavailable please contact your sales rep for instruction on how to best proceed with the return. After receipt and inspection, a refund will be issued less a the cost of return freight and a 15% restocking fee.

Customer must contact Keiser directly to arrange for return and refund. Return of equipment will only be accepted by Keiser with prior written authorization and a Return Authorization Number please call Customer Service (800) 888-7009, 7:00 a.m. to 5:30 p.m. PST, or e-mail us via our contact center to obtain one.


It is the customer's responsibility to make arrangements to receive the original shipment. Tracking information will be provided once your shipment has left Keiser HQ, noting a projected delivery date. If a shipped order returns to Keiser through a canceled order, refused delivery, incorrect address supplied by the customer, unsuccessful attempt(s) to collect signature release or failure to retrieve the package from a distribution terminal in a timely manner, a fee of $185 will be assessed for the re-shipment of the order.

You can return your product for any reason in the first 30 days after receipt. Once received back at Keiser Corporation, you will be issued a refund less the cost of return freight and the cost of replacing any damaged parts. 

First, we will see if we can get a service technician or local sales rep to pick up the cycle fully assembled. If this isn't an option, you can disassemble the cycle and repackage it for Fedex or UPS pickup. With either of these options, your return freight is $185. If disassembling for Fedex or UPS pickup, we recommend using a lot of bubble wrap to avoid damage in transit; it is the customer's responsibility to repackage the equipment to prevent any damages upon return. Please note: if a product ships via a freight service, like our M5i Strider or M7i Recumbent, it cannot be retrieved via Fedex or UPS. 

If your product cannot be picked up locally or disassembled and re-packaged for pickup, it will have to be picked up fully assembled. Freight rates are available upon request for a fully assembled pickup, prices vary by location.


You can return any accessory you have purchased in the first 30 days after receipt. You can mail the accessories back to Keiser at the address below:

Keiser Corporation
Attn: E-Commerce Return
2470 S. Cherry Ave. 
Fresno, CA 93706

Once received, you will be issued a full refund for the returned accessories. 

Still Have Questions? Contact Customer Service

For questions regarding products order delivery, or returns, please contact Keiser Corporation Customer Service: (800) 888-7009, 7:00 a.m. to 5:30 p.m. PST.

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