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Keiser Warranty Details SUPPORT

Congratulations on your purchase of Keiser equipment! The Warranty Details for Keiser Strength, Cardio and Functional Equipment can be found below.

Thank you for allowing us to serve you, and please let us know if you have any questions or concerns.



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COVERAGE DETAILS

ALL PRODUCT - LIMITED WARRANTY

All products manufactured by Keiser are warranted against defects in materials and workmanship as follows (providing the damage was not caused by abuse, misuse, or neglect of normal care):

10 Years
Structural integrity of frame members
3 Years
Cylinders, displays, processor boxes, and thumb buttons (except plastic parts)*
*1 year warranty if using compressor(s) without drying mechanism
2 Years
Compressor and dryer, cables, pulleys, and bearings
1 Year
Chrome
90 Days
Paint, upholstery, seat belts, hand grips, and other rubber and plastic products

KEISER M SERIES CARDIO WARRANTY

The Keiser M Series Cardio Equipment is warranted to the original purchaser, to be free from defects in materials and workmanship for the following period(s), starting from the date of original delivery as evidenced by the appropriate shipping documents.

3 Years
All Inclusive (excluding labor and wearable parts)
90 Days
Wearable Parts: "T" Handles, Pedal Cage, Pedal Strap, & Saddle Upholstery

EXCLUSIONS

NOT COVERED UNDER WARRANTY:

  • Loss caused by accident, abuse, improper use or neglect
  • Improper maintenance
  • Improper assembly by the purchaser
  • Failure to follow instructions as stated in the Parts and Maintenance Manual

INTERNATIONAL WARRANTY COVERAGE

Keiser's warranty only applies to the United States domestic market. Keiser equipment exported out of the US will be void of warranty unless purchased directly through a Keiser international distributor or dealer in the country of installation, or direct from Keiser's international division. Keiser will not honor warranties on equipment purchased in the US and exported.

TERMS & CONDITIONS

The use of any exercise equipment, including, without limitation, Keiser’s strength training equipment in which resistance can be changed at anytime during the repetition, and any fixed gear bike, including, without limitation, the Keiser M3 bike, without proper instruction and supervision violates the terms of the agreement for purchase of such products. The ability to add resistance anytime during a repetition, including, without limitation, the ability to do a heavy negative may be dangerous, especially for anyone that does not recognize or respect the potential danger. The inability to stop pedaling on a fixed gear bike before the flywheel stops may also be dangerous to anyone riding, especially anyone that does not recognize or respect the potential danger.

Therefore, users, agents, or anyone directing the use of said equipment shall determine the suitability of the product for its intended use, and said parties are specifically put on notice that they shall assume all risk and liability in connection herewith. For proper instruction on the use of Keiser’s products, please refer to the user’s manual located at manuals.keiser.com, go to Keiser’s website, or contact Keiser at 2470 S Cherry Avenue, Fresno, CA 93706, by phone Toll Free: 800.888.7009 Direct: 559.256.8000, or by Fax at 559.256.8100.

The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness. Keiser shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its products. Keiser's liability hereunder is expressly limited to the replacement of parts not complying with this warranty or, at Keiser's election, to the repayment of an amount equal to the purchase price of the parts in question.

The warranty terms begin with the date of original delivery to be evidenced by appropriate shipping documents. Any alteration of the equipment so listed without express written consent of Keiser shall constitute a waiver by the buyer of this warranty. This warranty does not cover other brand name products distributed, but not manufactured by Keiser, which are subject to their respective manufacturer’s warranties.

During the warranty period, warranted defects will be repaired or replaced at Keiser’s discretion. Keiser is not responsible for labor charges incurred to remove the defective part and install the repaired part. All claims under the warranty must be in writing and authorization obtained from Keiser to return the defective parts for exchange. The customer is responsible for all transportation costs on warranted items to and from the point of manufacture. Replacement products are warranted for the balance of the original warranty period.


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Live Equipment Demo

I’d like a live equipment demo at my location

Request a visit from a Keiser Demo Van and your Keiser Sales Rep can have you and your team try out as many as seven Keiser machines, including Strength, Functional and Cardio. Currently available only in the US for Commercial Inquiries.

Strength Training

AIR Series Strength Machines

Introduce precision to your strength training. Featuring Keiser Air Pneumatic Resistance Technology, our strength machines deliver smooth, optimal resistance throughout the range of motion at any speed, enabling everyone from new gym members to pro athletes to train with greater safety, effectiveness and efficiency.

Strength Training

Keiser Racks

Featuring air pneumatic resistance strength columns that can be attached to a bar, Keiser Racks deliver a smooth resistance that can be used alone or in conjunction with free weights, allowing for a wide array of strength exercises.

Strength Training

Stretch Corner

With a footprint of only 24 square feet (2.2 meters), the Keiser Stretch Corner is capable of accommodating a wide array of stretches while occupying minimal floor space, allowing you to regain square footage inside your facility.

Cardio Training

M Series Cardio

Featuring magnetic-resistance technology, our groundbreaking M Series Indoor Bikes, M5i Strider Ellipticals and M3i Total Body Trainers feature Bluetooth® technology and continue to lead innovation among the cardio equipment industry.

Functional

Functional Trainers

Train at the speed of the game or life with Keiser Functional Training equipment. Featuring Keiser Air Pneumatic Resistance Technology, our versatile functional training machines aren’t slowed by gravity and are built for movements at any speed with any resistance at any speed.

IS YOUR ORGANIZATION LOCATED IN:

Please select one of the following options

TO CONNECT WITH THE CORRECT REPRESENTATIVE, PLEASE TELL US WHERE YOUR ORGANIZATION IS LOCATED

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TO CONNECT WITH THE CORRECT REPRESENTATIVE, PLEASE TELL US WHERE YOUR ORGANIZATION IS LOCATED

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BASED ON WHAT YOU’VE TOLD US, WE’RE CONFIDENT YOUR MESSAGE WILL GO TO THE CORRECT PARTY.

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TO CONTACT KEISER'S SERVICE DEPARTMENT PLEASE FILL OUT THE FIELDS BELOW. 

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NEED IMMEDIATE HELP?

+1 559 256 8000

SPEAK TO A SUPPORT SPECIALIST

Live Chat

CHAT WITH A REPRESENTATIVE

SUPPORT HOURS: Monday - Friday, 9a to 5p Pacific Time
Current: 10:30 am Pacific Time