Home Shipping FAQs

Congratulations on your new ride! What can you expect now?

What shipping services are available?

Our bikes will typically ship via UPS, while the Striders and M7is will ship via freight service.

How long will my product take to arrive?

Once you receive your shipping notification, transit time is typically 2-7 business days.

Will I be able to track my package?

Yes, you will be sent tracking info within one business day of shipment.

Will I need to be present to accept delivery?

Yes, someone over the age of 18 will need to be present on the day of delivery.

I may not be home to sign for the package, what are my options?

Keiser cannot waive the signature requirement once shipped, though UPS will attempt delivery for three business days. They will leave a door tag with the time they delivered, and will likely show up at the same time the next business day. If you will not be available or are having trouble coordinating delivery, please let us know and we will work to assist you.

My tracking info hasn’t been updated in a few days, why is that?

The tracking information updates as the package receive inbound scans along its route to you.

What should I do if my package is damaged in shipping?

If your product arrives damaged, we’ve got you covered. Just take a picture of the damaged parts and send an email to orders@keiser.com along with the serial number on the cycle, located just under the seat post adjustment knob. This will create a service ticket, and one of our service team members will follow up with you.

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Live Equipment Demo

I’d like a live equipment demo at my location

Request a visit from a Keiser Mobile Showroom and your Keiser Sales Rep can have you and your team try out as many as seven Keiser machines, including Strength, Functional and Cardio. Currently available only in the US and Canada for Commercial Inquiries.

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Strength Training

AIR Series Resistance Machines

Introduce precision to your strength training. Featuring Keiser Air Pneumatic Resistance Technology, our resistance machines deliver smooth, optimal resistance throughout the range of motion at any speed, enabling everyone from new gym members to pro athletes to train with greater safety, effectiveness and efficiency.

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Strength Training

Keiser Racks

Featuring air pneumatic resistance strength columns that can be attached to a bar, Keiser Racks deliver a smooth resistance that can be used alone or in conjunction with free weights, allowing for a wide array of strength exercises.

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Strength Training

Stretch Corner

With a footprint of only 24 square feet (2.2 meters), the Keiser Stretch Corner is capable of accommodating a wide array of stretches while occupying minimal floor space, allowing you to regain square footage inside your facility.

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Cardio Training

M Series Cardio

Featuring magnetic-resistance technology, our groundbreaking M Series Indoor Bikes, M5i Strider Ellipticals and M3i Total Body Trainers feature Bluetooth® technology and continue to lead innovation among the cardio equipment industry.

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