HOME SHIPPING FAQs

Congratulations on your new ride! What can you expect now?

What shipping services are available?

Our M3 and M3i Indoor Cycles ship via XPO's Last Mile Delivery Service, or via Fedex Ground. Our M3i Total Body Trainer, M5i Strider Elliptical and M3iX ship via Fedex Ground, and the M7i will ship via Fedex Freight.

Can I receive my product fully assembled?

Yes! Just order your M3i Indoor Cycle with White Glove Assembly and you'll receive your product fully assembled, delivered to the room of your choice by XPO's Last Mile Delivery Service. Please note the M3iX, M5i Strider Elliptical Trainer, M3i Total Body Trainer and M7i are not eligible for White Glove Delivery at this time.

How long will my product take to arrive?

Once you receive your shipping notification, transit time is typically 2-7 business days. Transit time is shorter the closer you are to our corporate office in CA. It is recommended that you check your Fedex tracking info once a day for any updates, and you can always call 1-800-GOFEDEX with your tracking number for up-to-date information. If you selected White Glove Assembly, you will receive a call once your cycle is received by the XPO Last Mile Hub to schedule your delivery appointment.

Will I be able to track my package?

Definitely, you will be sent tracking info within one business day of shipment. Fedex transit times are projections based off of the "best case scenario," so it's a good idea to check your tracking information a few times while it is in transit. If you selected White Glove Assembly, you will have the ability to further track your assembly and delivery, as well as schedule a delivery appointment.

Will I need to be home to accept delivery?

Yes, if you select self-assembly you will need to be home, or arrange for someone to be home, from 8:00am-6:00pm the day of delivery. If you select White Glove Assembly, you will receive a 2-4 hour delivery window.

I may not be home to sign for the package, what are my options?

Keiser cannot waive the signature requirement once shipped. If you did not select White Glove Assembly, Fedex will attempt delivery for three business days. They will leave a door tag with the time they delivered, and will likely show up the same time the next business day. If you will not be available, please let us know right away and we can explore one of the following options:

  • You can choose to have the package held at a local Fedex store for pickup.
  • We can have the package rerouted to a different address for signature.

My tracking info hasn’t updated in a few days, why is that?

This time of year, many carriers are using more direct routes with fewer stops. This results in faster transit time, but fewer scans along the way. Your delivery date will be updated once more on the day it is scheduled to arrive, which may change based on the delivery traffic in your area.

What should I do if my package is damaged in shipping?

If your product arrives damaged, we’ve got you covered. If something is damaged, just take a picture of the damaged parts and send an email to shop@keiser.com along with the serial number on the cycle, located just under the seat post adjustment knob. This will create a service ticket, and one of our service team will follow up with you.