Returns and Refunds

Before returning merchandise, please note the following:

  • Equipment must be returned within 30 days of receipt for refund or exchange the only exception being the Keiser M3 which must be returned within 15 days.
  • Items must be unused or defective to be returned. There may be a 15% restocking fee for items that do not meet these conditions.

Customer must contact Keiser directly to arrange for return and refund. Return of equipment will only be accepted by Keiser with prior written authorization and a Return Authorization Number please call Customer Service (800) 888-7009, 7:00 a.m. to 5:30 p.m. PST, or e-mail us ( to obtain one. Simply write this number on the return label located on the front of the packing slip.

Returns for refund must be done within 30 days of receipt of equipment and all returns are subject to a 15% restocking fee and return shipping costs. Customers are responsible for any damages on return shipments. It is the customers responsibility to repackage the equipment to prevent any damages on return. Use the original box or a sturdy substitute to ship items.

Still Have Questions? Contact Customer Service

For questions regarding products order delivery, or returns, please contact Keiser Corporation Customer Service: (800) 888-7009, 7:00 a.m. to 5:30 p.m. PST.