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Keiser Warranty Information
| Keiser Limited Equipment Warranty | M3 Indoor Cycle |Not Covered Under Warranty | Warranty Terms | Warranty Process | International Warranty Info | Additional Questions |

 

Need to register equipment? Please use the following fill in form [ Keiser Warranty Registration* ]

Keiser Limited Equipment Warranty
All products manufactured by Keiser are warranted against defects in materials and workmanship as follows (providing the damage was not caused by abuse, misuse, or neglect of normal care):

• Structural integrity of frame members - 10 years
  
• Cylinders, displays, processor boxes, and thumb buttons (except plastic parts) - 3 years
  (1 year warranty if using compressor(s) without drying mechanism)
  
• Compressor and dryer, cables, pulleys, and bearings - 2 years
  
• Chrome - 1 year
  
• Paint, upholstery, seat belts, hand grips, and other rubber and plastic products - 90 days
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Note: Keiser's warranty only applies to the United States domestic market. Keiser equipment exported out of the US will be void of warranty unless purchased directly through a Keiser international distributor or dealer in the country of installation, or direct from Keiser's international division. Keiser will not honor warranties on equipment purchased in the US and exported.

Keiser M Series Cardio Warranty
The Keiser M3 Indoor Cycle and Keiser M5 Strider are warranted to the original purchaser, to be free from defects in materials and workmanship for the following period(s), starting from the day of receipt of products as evidenced by the appropriate shipping documents.

• All Inclusive - 3 Years (Excluding labor and wearable parts)
• Wearable Parts - 6 Months (Wearable parts include: "T" Handles, Pedal Cage, Pedal Strap, & Saddle Upholstery)

Not Covered Under Warranty

• Loss caused by accident, abuse, improper use or neglect.
  
• Improper maintenance.
  
• Improper assembly by the purchaser.
  
• Failure to follow instructions as stated in the Parts and Maintenance Manual.
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Warranty Terms
The warranty terms begin with the date of original delivery to be evidenced by appropriate shipping documents. Any alteration of the equipment so listed without express written consent of Keiser shall constitute a waiver by the buyer of this warranty. This warranty does not cover other brand name products distributed, but not manufactured by Keiser which are subject to their respective manufacturers warranties. During the warranty period, warranted defects will be repaired at Keiser, Fresno California, or the defective part will be replaced, at the option of the manufacturer, without charge for either parts or labor to repair the defective part. This warranty does not cover the removal of the defective part and installation of the repaired part. All claims under the warranty must be in writing and authorization obtained from the manufacturer, Keiser, to return the defective parts for exchange. Defective parts must be returned to Keiser. The customer is responsible for all transportation costs on returned items to and from the point of manufacture.

Users, agents, or anyone directing the use of said equipment shall determine the suitability of the product for its intended use, and said parties are specifically put on notice that they shall assume all risk and liability in connection herewith. The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness. Keiser shall in no event be liable for incidental or consequential losses, damages or expenses in connection with exercise products. Keiser's liability hereunder is expressly limited to the replacement of parts not complying with this warranty or, at Keiser's election, to the repayment of an amount equal to the purchase price of the parts in question. Keiser is not responsible for labor charges incurred in the replacement of defective parts. Keiser may, at its discretion, require the return of all defective parts. The customer is responsible for all transportation costs on warranted items to and from the point of manufacture. Replacement products are warranted for the balance of the original warranty period.

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Process

• Keiser's service department may be contacted through a www.keiser.com online service request or email, or by phone at (559) 256-8000 or by fax at (559) 256-8100.
  
• As parts are ordered, service will check the original delivery date. This will determine whether the part is a warranty replacement or not.
  
• Service sends out parts to whoever is responsible for the repair.
  
• Keiser will not be responsible for improper repairs made to Keiser equipment.
  
• Keiser will not be responsible for non-authorized Keiser replacement parts used in repairs.
  
• Products or parts distributed by Keiser, which are produced by another manufacturer, will be covered by the respective manufacturer's warranty.
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International Warranty Info

All Keiser equipment sold by Keiser distributors, dealers, or salespeople must be registered for warranty purposes. The warranty registration form must be filed within 7 days of the sale or installation. Forms are available by contacting the service department or direct download here.

Keiser's warranty only applies to the United States domestic market. Keiser equipment exported out of the US will be void of warranty unless purchased directly through a Keiser international distributor or dealer in the country of installation, or direct from Keiser's international division. Keiser will not honor warranties on equipment purchased in the US and exported. [ back to top ]

Additional Questions
If you have any additional questions regarding the Keiser warranties feel free to contact our service dept who will be happy to assist you with any warranty issue. Thank you. [ back to top ]

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